Frequently Asked Questions

Products & Ingredients

Q: Where can I find a list of ingredients and nutritional information for the products?

A: All product pages have a link to the actual nutritional panel for the corresponding item. To access, scroll down to “Full Ingredient List” and expand, then click on the “Product Fact Panel” link to see more.

Q: Are your products gluten-free?

A: Yes, all of our products are gluten-free.

Q: Can I take your products while I’m breastfeeding or pregnant?

A: If you are pregnant or nursing, we recommend that you ALWAYS consult with you doctor before taking any of our products.

Q: There are so many different types of collagen products. How do I know which ones are best for me?

A: It depends on your personal preference and how. For example, if you’re a shake drinker, our collagen powders would be a great choice for you. If you are on-the-go, our Beauty Shots or Beauty Bubbles would be a good option for your lifestyle. Additionally, our collagen products are also made from different types of collagen with different amounts in each, so we encourage you to check the fact panel for further details. Feel free to email us at contact@evolution18.com for more personal assistance.

Shipping

Q: How long does shipping usually take?

A: After placing an order on our website, products are typically shipped between 1 and 2 business days. Keep in mind that this is subject to change and backordered items might take longer. For more information about individual orders, please email contact@evolution18.com.

Q: Do you ship internationally?

A: As of now, we only ship within the US. We encourage you to follow us on Instagram (@evolution_18) for updates on international shipping being available in the future.

Returns

Q: What’s the return policy for EVOLUTION_18?

A: We hope that you love EVOLUTION_18, but we understand that things might not work out. We kindly ask that you contact us if there are any problems with your order within 30 days of your purchase. Please contact our Customer Service team at contact@evolution18.com. We will respond within 24 - 48 hours, Monday through Friday, to help you resolve any questions or issues that you may have.